Tuesday 26 June: 15:00 - 15:45
Andy Powell, Director at Agile Commerce Consulting
Multi-channel Mythbusting – exploding the myth that “it’s all about the front end”
Multi-channel and online retail fulfilment extends the supply chain to the consumer’s doorstep and beyond. Perfect order fulfilment is now a cornerstone of the customer experience and the overall “offer”. Consumers’ expectations have risen in regards to available fulfilment options, flexibility, timeliness, quality and visibility and they want this seamlessly, regardless of channel.
The combination of these forces is forging a re-invention of retail supply chain and fulfilment capability, an explosion in fulfilment mechanisms and huge interest in finding and deploying the right systems and service providers to deliver these new capabilities. The operational and systems requirements are complex, with many new systems and services vendors entering the market.
Andy will examine how the traditional supply chain model is breaking in the world of “the new retail” and explore the key systems and service provider capabilities required for “the new fulfilment”, to help make the right choices for your business.